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Availability of stock
We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will replace your order with another product available with us. If the customer does not want any other product as suggested by us, then we will process a refund
Delivering United Telugu Foods recipe to you
Generally, we will dispatch your order in 48 hours and the orders should reach you within:
USA: 4-5 working days
Canada: 4-5 working days
Australia: 10 working days
UAE: 7 working days
UK: 5-6 working days
Singapore: 5-6 working days
When to expect your product?
Delivery Time Exceeded
In case you miss the package
The shipper will contact you before the delivery. You can give orders based on your convenience to the shipper. If you are unable to reach the shipper, you can write to us at helpunitedtelugufoods.com and we will resolve it for you.
In case you don’t receive your package
Process for parcel lost in transit:
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. Write to us at helpunitedtelugufoods.com to register a complaint.
Parcels Damaged In Transit
If you find a parcel is damaged in transit then you will have to share the pictures of the damaged product and once we review it, we will process the refund based on the quantum of damage. If the whole package is damaged, then please share the images of the damaged product on helpunitedtelugufoods.com and we will process the complete refund. We are very sorry for the inconvenience.
In case of change of delivery address
If you change your mind after placing the order then you can cancel within 12 hours after placing the order. You will be charged a cancellation fee of 10% once you cancel your order. If an order has already been dispatched, please refer to our refund policy.
For all customer service enquiries, you can write to us at @helpunitedtelugufoods.com so that we can attend to your queries
- In case you don’t receive your package – please contact us at email@example.com
- Parcels damaged in transit – please contact us at firstname.lastname@example.org within less than 24 hours upon receiving the order with pictures showing the damage.
- In case of a change of delivery address – mention we cannot change the address after dispatch. Recommend contacting us immediately.
- Cancellations – cancellations are accepted for 12 hours and there will be a cancellation fee of 10%.
- Customer service – send an email to email@example.com
- In case the customs department removes the products we will process the refund for the missing items and the shipping charges collected will not be waived.
Important Shipping Information
- In certain cases, there may be random investigations conducted by customs where the package will be scrutinized. In these instances, the customer will have to bear the cost imposed by the customs. It does not happen every time you order and we hope this doesn’t happen to anyone
- There are a few restrictions on non-veg pickles, and dairy products in some countries. In this case, the customs might remove the said products and deliver the other products to you. In this case we won’t be able to bear the cost for the items removed by the customs
- In any instance, the management will not refund the shipping charges collected except the canceled orders
- For the customers ordering from USA, non-veg pickles is an issue with the customs and if any of the products are removed, we won’t be responsible for it
- In Canada, dairy products are an issue and hence we will not be able to process the refund
- All investigations and reviews will take a minimum of 7-10 working days
- Refunds are processed within 5-7 working days after the decision to refund has been confirmed
- No refunds will be given on Shipping charges except for canceled orders
- No refunds for products removed during the customs security scrutiny
- The delivery confirmation status on the shipper portal will be deemed as final